Customer Service Policy

1. Official Service Contact Channels


All customer consultation and after-sales requests on thereformationshop.it.com shall be handled through unified official email channels:

  • Daily shopping, order tracking, return & refund inquiries: support@thereformationshop.it.com
  • Brand media interview & press cooperation: press@thereformationshop.it.com
  • Large-quantity wholesale & bulk order cooperation: wholesale@thereformationshop.it.com

2. Service Response Time Standard


Our customer service team checks official email inboxes every working day. All valid consultation emails sent to the above mailboxes will receive a formal reply within 2 working days.

3. Covered Service Scope


Our customer service provides full-process support for all shopping links on thereformationshop.it.com:

  1. Product consultation: fabric introduction, size matching guide, style feature explanation for women’s dresses, bridal wear, swimwear, accessories and men’s & kids’ basics
  2. Order management: payment troubleshooting, order modification, logistics tracking, delivery delay inquiry
  3. After-sales service: 60-day free return application guidance, refund progress checking, defective goods handling
  4. Discount policy consultation: storewide 70% off activity rules, global free shipping benefit explanation
  5. Platform operation help: website browsing problems, account information modification guidance

4. Service Code of Conduct


All customer service staff maintain equal, sincere and friendly communication attitudes toward every shopper. We provide objective product and policy explanations without over-promising, and solve user demands efficiently based on the official rules of thereformationshop.it.com.

5. Service Feedback Mechanism


If you are dissatisfied with our consultation service processing result, you can send feedback content with your order number and service record screenshot to support@thereformationshop.it.com. We will review your feedback independently and give a follow-up solution within 3 working days.

6. Settlement Currency Service Standard


All customer service calculation involving prices, refunds and order amounts will be quoted and processed in unified USD according to the pricing standard of thereformationshop.it.com.

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